Refund policy

At Mini Ryder, operated by BSECOM GROUP LLC, we offer a 30-day return policy. This means you have 30 days from the date you receive your order to request a return.

1. Eligibility Requirements

To be eligible for a return, your item must:

be in the same condition in which it was received;
be unused and unworn;
include all original tags, accessories, and documentation;
be returned in its original packaging; and
be accompanied by valid proof of purchase.

To initiate a return, please contact us at:

help@miniryder.com

Returns must be authorized before being sent.

If your return is approved, we will provide you with return instructions and, where applicable, a return shipping label.

Returns sent without prior authorization may not be accepted.

For any questions regarding returns, please contact:

help@miniryder.com

2. Return Address

Approved returns should be sent to the return address provided in our return authorization instructions.

Mini Ryder
Operated by
BSECOM GROUP LLC

30 N Gould St, Ste N
Sheridan, WY 82801
United States

Please do not send a return before receiving confirmation and return instructions from our customer support team.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is delivered.

If you receive an item that is:

defective;
damaged during transit; or
different from the item you ordered,

please contact us as soon as possible at:

help@miniryder.com

We will evaluate the issue and provide an appropriate resolution.

Depending on the circumstances, we may request photographs, videos, packaging information, or other reasonable evidence to help assess the issue.

4. Non-Returnable Items

The following items are generally not eligible for return:

personalized or custom-made products;
gift cards;
final sale or clearance items;
used or worn products;
damaged or soiled products where the damage was not caused by Mini Ryder or the carrier; and
products returned without all required components, accessories, or packaging.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

5. Exchanges

We do not currently offer direct exchanges.

If you would like a different model, color, size, or style, we recommend:

Requesting a return for the original item.
Placing a new order for the preferred item.

The new order is treated as a separate transaction and is subject to current pricing and availability.

6. Return Shipping Costs

Defective, Damaged, or Incorrect Items

If a return is required because:

the product is defective;
the product arrived damaged; or
we sent the wrong item,

reasonable return shipping costs will be covered by Mini Ryder, where applicable.

A prepaid return shipping label may be provided.

Customer Preference Returns

If the return is due to a change of mind or personal preference, including reasons such as:

color preference;
style preference;
size selection; or
no longer wanting the product,

return shipping costs are the customer’s responsibility.

You may:

use a shipping carrier of your choice, subject to our return instructions; or
request a prepaid return label from us, where available, in which case the cost of the label may be deducted from your refund.

We recommend using a trackable shipping service for customer-paid returns.

7. Refunds

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.

If the return is approved, the refund will be issued to the original payment method within 10 business days.

Please note that banks, credit card companies, and other payment providers may require additional processing time before the refunded amount appears in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact:

help@miniryder.com

8. Refund Refusals

We reserve the right, to the extent permitted by applicable law, to refuse or reduce a refund when a returned item does not comply with the eligibility requirements set out in this policy.

This may include items that are returned:

used;
worn;
damaged;
incomplete;
soiled;
without original packaging or required accessories; or
in a condition that materially reduces their resale value.

If a return is rejected, we will contact you regarding the reason for the decision.

Where appropriate, the item may be returned to you.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at:

help@miniryder.com

We will make reasonable efforts to accommodate cancellation requests.

However, once an order has entered processing, fulfillment, or shipment, cancellation may no longer be possible.

If the order has already shipped, you may request a return after receiving it in accordance with this Return & Refund Policy.

10. Original Shipping Charges

Unless otherwise required by applicable law, original shipping charges are generally non-refundable when a return is made due to customer preference or change of mind.

If an order is returned because of an error by Mini Ryder, a defective item, or an incorrect product, applicable shipping charges may also be refunded.

11. Contact Information

For any questions regarding returns, refunds, damaged items, or cancellations, please contact:

Mini Ryder
Operated by
BSECOM GROUP LLC

30 N Gould St, Ste N
Sheridan, WY 82801
United States

Email:
help@miniryder.com